A buyer of street furniture is buying a twenty-year liability, not a product.
So the terms are the product. Every subsystem carries its own warranty rather than one blanket year count, the second-life modules carry a measured output floor instead of a hopeful adjective, every part has a published price and a lead time, and each material stream has a named route home at end of life. All of it published before the first sale, which is the opposite of how this category normally works.
15 yr
Structure warranty, longest term
Committed72%
Guaranteed module output floor at year 8
Committed10
Parts with a published price
VerifiedEight subsystems, eight terms, and what each one actually excludes.
Exclusions are stated as plainly as cover. A warranty that hides its exclusions is a dispute waiting for a wet February, and the borough always loses that argument.
| Subsystem | Term | Covers | Excludes | Remedy |
|---|---|---|---|---|
| Steel spine, bearers and ballast tray | 15 years | Structural failure, weld failure, corrosion through the galvanised coating | Vehicle impact, unauthorised drilling, removal of ballast | Replacement frame and re-install at our cost, site made safe within 48 hours |
| Hemp-plastic composite planks | 10 years | Cracking, delamination, loss of section, colour loss beyond dE 6 | Cuts, burns, graffiti removal damage, fixings over-torqued on site | Plank-level replacement shipped flat, fitted by the host with hand tools |
| Machined Christmas tree timber slats | 7 years | Rot, splitting through the section, fixing pull-through | Surface weathering and silvering, which is expected and not a defect | Slat set replacement, 2 slats or fewer sent free of freight |
| Canopy glazing and module frame | 10 years | Glass delamination, frame distortion, water tracking into the deck | Impact from thrown objects, which is an insurance claim not a warranty claim | Module and frame swap on a single visit, glass recycled through the take-back route |
| Second-life photovoltaic modules | 8 years to the stated output floor | Output falling below the guaranteed floor, junction box or bypass diode failure | Shading losses caused by later planting or a new adjacent building | Module replaced with an equal or better graded module, floor restated on the record |
| Battery pack, LFP cells and BMS | 6 years or 3,000 cycles, whichever comes first | Capacity below 70 percent of rated, BMS fault, cell imbalance | Deep discharge caused by disconnecting the array for more than 90 days | Pack exchange, old pack graded for second-life storage or recycled |
| Charge controller, USB-C outputs and lighting driver | 5 years | Conversion failure, port failure, driver failure, ingress at the socket face | Damage from a user device that back-feeds, logged by the controller | Field-swappable module, spare held in the borough spares float |
| EN/ABEL mesh node | 5 years, aligned to the operator agreement | Radio failure, antenna failure, firmware fault | Service availability, which sits in the operator agreement not the product warranty | Node swap without removing the bench from service |
Swipe the table sideways to see every column
The number that decides whether reuse is honest or a dodge.
Anyone can put a used panel on a bench. The question a buyer should ask is what output is guaranteed in year eight and who pays if it is missed. Here is our answer, in figures.
Accepted at intake
Flash-tested at intake, minimum 82 percent of original nameplate to be accepted
Guaranteed floor
Guaranteed 72 percent of original nameplate at year 8 per module
Grading method
Modules are graded A, B or C at intake on flash test, electroluminescence imaging and visual inspection. Only A and B enter benches. Each module carries its measured watts against its serial on the build record.
Replacement trigger
Fleet telemetry shows string output. If a string falls below the floor allowing for measured irradiance and soiling, the module is replaced without the host having to argue the case.
What we reject
Grade C modules go to the recycler, not into product, and the tonnage is reported.
Published prices, and a bench a host can fix themselves.
Most damage to public seating is one plank, one slat or one socket face. If fixing that needs a service visit, the bench sits broken for a fortnight and the borough learns not to buy another.
- Price
- 34 GBP
- Lead time
- 5 working days
- Fitted by
- Host, hand tools
- Price
- 48 GBP
- Lead time
- 5 working days
- Fitted by
- Host, hand tools
- Price
- 62 GBP
- Lead time
- 3 working days
- Fitted by
- Host, hand tools
- Price
- 180 GBP
- Lead time
- 3 working days
- Fitted by
- Canopei visit
- Price
- 690 GBP exchange
- Lead time
- 10 working days
- Fitted by
- Canopei visit
- Price
- 58 GBP
- Lead time
- 10 working days
- Fitted by
- Canopei visit
- Price
- 74 GBP
- Lead time
- 5 working days
- Fitted by
- Host, hand tools
- Price
- Supplied under the operator agreement
- Lead time
- 5 working days
- Fitted by
- Canopei visit
- Price
- 16 GBP
- Lead time
- Next day
- Fitted by
- Host, hand tools
- Price
- 11 GBP
- Lead time
- Next day
- Fitted by
- Host, no tools
Repair rules built into the design
- ·Every plank, slat and socket face is individually replaceable. No bonded seat decks.
- ·All fixings are accessible from the seat void, so nothing structural is undone to change a surface.
- ·Repair instructions ship with the bench and live on the fleet view against that bench's build number.
- ·A host can restore full seating in under 30 minutes with an Allen key and a socket driver.
- ·Electrical work stops at the sealed module boundary. Hosts swap faces, never wiring.
Five streams, five named routes, nothing left to a leaflet.
We built the company on the fact that a perfectly good module becomes waste because nobody arranged a route for it. It would be absurd to repeat that at our own end of life.
Photovoltaic modules
Take-back- Route
- Returned to the PV Cycle compliant recycler network via our own harvest logistics
- Outcome
- Glass, aluminium and silicon recovered. Grade B modules re-enter second-life storage.
Battery pack
Take-back- Route
- Returned to the pack integrator under the UK batteries producer compliance scheme
- Outcome
- Cells graded for static storage second life, then material recovery.
Hemp-plastic composite
Take-back- Route
- Back to our own Manchester line
- Outcome
- Reground and recompounded into new planks, which is why we compound in-house.
Steel frame
Take-back- Route
- Local ferrous merchant, weight recorded against the bench build number
- Outcome
- Recycled steel, credit returned to the host as a decommissioning rebate.
Timber
Take-back- Route
- Biomass or re-machining, whichever the section allows
- Outcome
- Nothing from the tree stream goes to landfill at either end of its life.
Where this sits
These terms close the warranty and lifecycle row on the differentiation roadmap, and they are quoted verbatim in the buyer pack.